Frequently Asked Questions

Domestic orders (Hong Kong) are delivered in 1-3 business days.

International orders (USA, UK, EU. AUS & ASIA) typically arrive within 3-7 business days. All orders are processed and shipped from our warehouse in Hong Kong within 24-48 hours.

Yes! We offer free express shipping on all orders within Hong Kong. For international orders, we provide free global shipping on all orders over U$200.

We partner exclusively with globally reputed carriers like DHL, FedEx, and UPS to ensure your order is delivered quickly and securely.

No, you will not face any surprise fees. For international orders, any applicable import taxes and customs duties are calculated and included in the total cost at checkout.

We ship to most countries worldwide! However, we are currently unable to ship to the following: Russia, Iran, North Korea, Syria, Cuba, the Crimea region, Venezuela, Belarus, PO Boxes, or military addresses (APO/FPO).

You will receive a confirmation email with your tracking number as soon as your order leaves our warehouse. You can use this number to follow your package's journey directly on the carrier's website.

Please contact us immediately at support@viciousjewels.com. We process orders quickly, so we cannot guarantee address changes once an order has entered the fulfilment process, but we will always do our best to help.

If your international order is lost by the shipping carrier, we will refund or replace the item immediately. For packages marked "delivered" that you haven't received, please check with neighbours and your local carrier depot first, then contact us so we can work with you to find a solution.

It can sometimes take 24-48 hours for the tracking system to update after a shipping label is created. If your tracking hasn't updated after this time, please contact us at support@viciousjewels.comand we will investigate with the carrier.

Our business days are Monday through Friday, excluding public holidays in Hong Kong. Orders placed on weekends or holidays will be processed the next business day.

We offer a 30-day return window for a full refund. The item must be unworn, in its original condition, and in its original packaging with all tags attached. Custom-made or personalised jewellery cannot be returned.

To start a return or exchange, please visit our Returns Portal. Our automated system will guide you through every step and provide you with instructions.

You have 30 days from the date your order is delivered (as shown by tracking) for the returned item to arrive back at our warehouse.

We're sorry to hear that! If you receive a damaged or faulty item, please contact us immediately at support@viciousjewels.com. We will cover the return shipping costs and promptly send a replacement or issue a full refund.

Once we receive and inspect your return, we will process your refund. Please allow up to 14 business days for the refund to appear in your original payment account.

Yes! For the fastest service, we recommend our simple exchange process: place a new order for the item you want and return your original item for a refund within 30 days. For more details, see our full Returns & Exchanges Policy.

You will receive a tracking number via email as soon as your order ships. You can use this number on the carrier's website (DHL, FedEx, or UPS) to follow your package's journey.

We accept all major credit and debit cards (Visa, Mastercard, American Express) and PayPal.

To maintain its beauty, we recommend storing your jewellery in a dry place, avoiding contact with water, chemicals (like perfume or chlorine), and removing it during strenuous activities. A soft cloth can be used for gentle polishing.

All available sizes are clearly stated on each product page, accompanied by a detailed measurement guide to help you select the perfect fit.

As fellow watch lovers, we ensure your jewellery arrives securely in a premium watch case. We also include a spare fawn suede pouch for everyday storage.

Yes! Every order comes beautifully presented in our signature watch box, making it ready to give. You can also add a free personalized message for the recipient.

No, we only include a discreet gift receipt. The price is never shown, ensuring a perfect gifting experience.

Absolutely. Simply enter the recipient's shipping address at checkout. We'll ensure the package arrives with a gift receipt and your personalized message (if added).

No problem! The included gift receipt allows them to easily start a process through our online Returns Portal within the 30-day window.

We collect information necessary to process your order and improve your shopping experience. This includes your contact and shipping details, payment information, and data on how you interact with our website (like what items you view). We do not collect any information we don’t need.

We use your information primarily to fulfill your orders, process payments, and ship your purchases. We also use it to provide customer support, send you marketing communications (if you've opted in), and to help keep our website secure from fraud.

We share your data only with trusted partners who help us run our business, such as Shopify (our e-commerce platform), payment processors, and shipping carriers like DHL and FedEx. We never sell your personal information.

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email we send you. This will not stop important, non-promotional emails related to your orders or account.

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at support@viciousjewels.com.

By using our site, you agree that you are at least 18 years old and will not use our products for any illegal purpose. You also agree not to harm our website with viruses or malicious code.

Yes, we reserve the right to refuse or cancel any order at our discretion. This may happen if we suspect fraudulent activity, encounter an error in product pricing or availability, or are unable to ship to your location.

We make every effort to display our products and colors accurately. However, due to differences in computer monitors, we cannot guarantee that the color you see on your screen will be a perfect match to the physical product.

We reserve the right to correct any errors, inaccuracies, or omissions related to pricing, product descriptions, or availability, and to cancel or update orders based on any such error, even after the order has been placed.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.