Returns, Exchange & Refunds Policy
Hassle-Free Returns, Exchanges & Refunds
Your happiness is our top priority. We want you to be absolutely thrilled with your jewellery. If your purchase isn't perfect, our friendly return process is here to help.
You Have 30 Days to Decide
We get it—you need to see it in person! You have 30 days from the day your package is delivered (based on tracking) to send a return back to us. Please ensure it arrives at our warehouse within this window.
When You Can Send Something Back
You can return or exchange your item for any of these reasons:
- You changed your mind.
- The size isn't quite right.
- It arrived damaged.
- There’s a manufacturing flaw (like a loose stone).
- We sent the wrong item by mistake.
- You had an allergic reaction.
- You received it as a gift and it's not your style.
- The quality wasn't what you expected.
Our Quick & Easy Exchange Trick
We’ve designed our exchange process to get you the right piece as fast as possible! Here’s how it works:
- Shop Again: Simply place a new order for the item you love.
- Return the Original: Send the original item back to us within 30 days for a full refund.
This way, your new favourite piece is on its way to you immediately!
How to Start Your Return & Refund?
To start a return & refund, please visit our Returns Portal here
Our automated system will guide you through every step and provide you with instructions.
A Quick Checklist Before You Send It Back
To make sure we can process your return smoothly, please check that the item is:
- Unworn and in its original, perfect condition.
- Packaged safely in its original box or pouch.
- With all tags still attached.
- If you received a free gift, please include it too, in its original unworn condition.
A Note on Return Shipping & Safety
- To return an item, you’ll cover the cost of shipping it back to us.
- For our international friends, please note that you are responsible for any custom charges on returned items.
- For your protection and to ensure we receive your return, we strongly recommend using a tracked shipping service. We can’t issue a refund for a return that gets lost on its way back to us.
- Your refund will be processed as soon as the item is safely back with us.
Good to know: If the return is our mistake (like we sent a damaged or incorrect item), we’ll happily pay for the return shipping! The Returns Portal will automatically take care of this for you.
Items We Can't Accept Returns On
To protect the uniqueness of custom creations, we cannot accept returns on:
- Custom-Made or Personalised Jewellery (e.g., pieces with a special engraving made just for you).
When Will You Get Your Refund?
Once your return arrives and we’ve given it a quick check, we’ll send you an email to let you know. If everything looks good, we’ll process your refund right away.
- Timing: Please allow up to 14 business days for the refund to show up on your original payment method.
- How it's refunded: Your money will go back to the card, PayPal account, etc., that you used. If you paid with a gift card or store credit, your refund will be issued as new store credit.
