Returns & Exchange Policy

At Vicious Jewels, we want you to love your purchase. If you’re not completely satisfied, our hassle-free returns and exchange policy ensures a smooth process.

1. Return & Exchange Eligibility

Accepted

  • Unworn, undamaged items with original tags/packaging
  • Requests made within 14 days of delivery
  • Items with manufacturing defects (see Section 4)

Not Accepted

  • Final sale items (e.g., subscription pieces, personalized/custom jewelry)
  • Damaged/missing parts due to customer mishandling
  • Items purchased through wholesale

2. How to Initiate a Return/Exchange

Step 1: Submit a Request

Step 2: Await Approval

  • We’ll email a Return Authorization (RA) number and instructions within 48 hours.
  • Do not ship returns without an RA number—they will not be processed.

Step 3: Ship Your Return

  • Pack items securely in the original packaging.
  • Include the completed return form (provided in your approval email).
  • Ship to:

Note:

  • Return shipping costs are the customer’s responsibility unless the item is defective.
  • We recommend using a tracked shipping method (we’re not liable for lost returns).

3. Refund & Exchange Process

Refunds

  • Processed within 7–10 business days after we receive and inspect the item.
  • Issued to the original payment method.
  • Shipping fees are non-refundable (unless the return is due to our error).

Exchanges

  • Available for size adjustments or defects.
  • Subject to stock availability.
  • If your requested item is unavailable, we’ll issue a refund or offer store credit.

Store Credit

4. Defective or Wrong Items

If you receive:

  • A defective item (e.g., broken clasp, missing stones)
  • The wrong item

What to Do:

  1. Email support@viciousjewels.com within 48 hours of delivery.
  2. Include:
  3. We’ll cover return shipping and send a replacement at no cost.

5. International Returns

  • Customers outside the warehouse’s region (e.g., US returns for EU purchases) may need to ship to a different address.
  • Customs fees for returns are the customer’s responsibility.
  • Refunds exclude original shipping costs.

6. Holiday Policy

  • Extended return window for December orders: Jan 10 deadline.
  • No returns processed on public holidays.

7. FAQs

Q: How long do refunds take to appear in my account?

A: 7–10 business days after processing (timing depends on your bank/payment provider).

Q: Can I return a gift?

A: Yes! The refund will be issued as store credit to the original purchaser.

Q: What if I miss the 14-day window?

A: Contact us—we may accept late returns for store credit on a case-by-case basis.

8. Contact Us

For urgent return inquiries:
📧 Email: returns@viciousjewels.com