Terms & Conditions for Vicious Jewels

Welcome to Vicious Jewels ("we," "us," or "our"). These Terms & Conditions govern your use of www.viciousjewels.com (the "Site"), including retail purchases, subscriptions, and wholesale orders. By accessing our Site, you agree to comply with these terms.

1. General Terms

  • Users must be at least 18 years old (or the legal age in their jurisdiction).
  • All content (images, text, designs) is owned by Vicious Jewels and protected under intellectual property laws.
  • We reserve the right to modify these Terms at any time. Continued use constitutes acceptance of changes.

2. Product Information

  • Products are costume jewellery (fashion accessories, not fine jewellery).
  • Colours may vary slightly due to screen settings.
  • Prices are in USD and subject to change.

3. Orders & Payments

Retail Orders

  • Orders are confirmed upon payment processing.
  • We may cancel orders due to:

Accepted Payment Methods:
✓ Credit/Debit Cards (Visa, Mastercard, Amex)
✓ PayPal
✓ Apple Pay/Google Pay

We do not store full credit card details.

4. Subscription Services

Jewellery Subscription Club

  • Subscribers receive curated jewellery pieces monthly/quarterly.
  • Billing: Charged automatically on the same date each cycle.
  • Cancellation: Must be requested at least 3 days before the next billing date via account settings or email.
  • Skipping Shipments: Allowed once per 6-month period.
  • Refunds: No refunds for partial subscription periods.

5. Wholesale Orders

Wholesale Terms

  • Minimum order: $10,000 USD per shipment.
  • Payment: 50% deposit required for production; balance due before shipping.
  • Custom Designs: Require signed agreements and full prepayment.
  • Returns: Wholesale orders are final sale unless defective.
  • Shipping: FOB Hong Kong (buyer arranges/insures transport).

Wholesale accounts subject to approval.

6. Shipping Policy

  • Orders ship from nearest warehouse (HK, US, UK, AU) based on destination.
  • Delivery times vary (see Shipping Policy).
  • Customs/duties are the buyer's responsibility.

7. Returns & Refunds

Retail Returns

  • Eligibility: Unworn, undamaged items in original packaging within 14 days.
  • Process: Email support@viciousjewels.com for authorization.
  • Refunds: Issued within 7–10 business days after inspection.

Final Sale Items:

  • Subscription pieces
  • Personalized/custom designs
  • Wholesale orders

8. International Consumer Law Compliance

EU/UK Customers (GDPR)

  • Right to withdraw from purchases within 14 days without justification.
  • Refunds processed within 14 days of return receipt.

Australia (ACL)

  • Guarantees apply for defective items under consumer law.

California (CCPA)

9. Intellectual Property

  • Vicious Jewels trademarks, designs, and content may not be reproduced without permission.
  • Wholesale buyers may not replicate designs for resale.

10. Limitation of Liability

  • Not liable for:

11. Dispute Resolution

  • Governed by Hong Kong law.
  • Disputes resolved via arbitration in Hong Kong.

12. Contact Us

For questions:
📧 Retail/Subscriptions: support@viciousjewels.com
📧 Wholesale: wholesale@viciousjewels.com
📧 Legal: legal@viciousjewels.com