Frequently Asked Questions
Here are some of the questions we hear most often.
1. Where does Vicious Jewels ship from?
We ship from multiple warehouses worldwide (Hong Kong, US, UK, and Australia) based on your location for faster delivery.
2. How long does shipping take?
- Standard shipping: 5–14 business days (varies by region).
- Express shipping: 3–7 business days.
See our Shipping Policy for details.
3. Do you offer free shipping?
Yes! Free standard shipping is available on orders over $75 USD.
4. What payment methods do you accept?
We accept:
- Credit/debit cards (Visa, Mastercard, Amex)
- PayPal
- Apple Pay / Google Pay
5. Can I return or exchange my order?
- Returns are accepted within 14 days for unworn, undamaged items.
- Sale items and subscriptions are final sale.
Visit our Returns Policy for instructions.
6. How do I track my order?
You’ll receive a tracking number via email once your order ships. Click the link for real-time updates.
7. Do I have to pay customs fees?
International orders may incur customs fees, depending on your country’s regulations. These are the customer’s responsibility.
8. How do I cancel my subscription?
Email support@viciousjewels.com or cancel via your account settings at least 3 days before your next billing date.
9. Do you offer wholesale purchases?
Yes! Apply for a wholesale account here (minimum order: $500 USD).
10. What if my package is lost or damaged?
Contact us within 30 days at support@viciousjewels.com with your order number and photos (if damaged) for assistance.
Need More Help?
📧 Email: support@viciousjewels.com
